QuickSupport remote-assistance modules

For getting real-time one-on-one support over the Internet in using our software and in troubleshooting problems

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What is remote-assistance?

Our software comes with two remote-assistance modules included – QuickSupport5 (based on TeamViewer) and QuickSupportAD (based on AnyDesk). These modules make it possible for us to provide real-time, one-on-one assistance and support over the Internet in installing pieces of software, troubleshooting data-related problems and creating reports.

Activities that can be carried out by means of remote assistance

• maintaining and reviewing data
• repairing databases that may have become corrupted
• creating custom reports and making them available in the program
• installing program updates (provided you have the required OS privileges)
• installing drivers (provided you have the required OS privileges)
• downloading and uploading files

Requirements for using the remote-assistance feature

• Your computer needs to be connected to the Internet.
• You need to have the privileges required for remote assistance.

How to use the remote-assistance feature

When you launch one of the remote-assistance modules, a window displaying a computer-specific ID opens. Using this ID and a password hardcoded into the respective remote-assistance module, a MENZL staff member can connect to your computer over the Internet to help you in using our software and in troubleshooting software-related or data-related problems.